ku918's Privacy Policy

1 Introduction & Scope of Policy

ku918 is an online gaming platform operated for Bangladeshi players. When you use our website, create an account, or use any of our services, we collect certain information. The purpose of this privacy policy is to clearly inform you what information we collect, how we use it, and how we keep it secure.

This policy applies to all digital services of ku918, including our main website, mobile-optimized version, and any related platforms. By using our services, you are considered to have agreed to the terms described in this privacy policy.

2 Information We Collect

We collect various types of information for account registration and service delivery on ku918. This information falls into two main categories:

2.1 Information You Provide Directly

• Full name and date of birth (for age verification)
• Username and password
• Mobile number (for payments via bKash, Nagad, or Rocket)
• Email address
• Documents required for identity verification (copy of national ID card or passport)
• Information you provide when contacting customer support

2.2 Automatically Collected Information

• IP address and device identification information
• Browser type, version, and operating system
• Time of site access and information on how long you spent on each page
• Usage patterns collected through cookies and similar tracking technologies
• Transaction history — deposits, withdrawals, and gaming activity

3 Purposes of Using Information

ku918 uses collected information only for the following legitimate purposes:

3.1 Service Operation & Improvement

• Creating, managing, and securing accounts
• Processing deposits and withdrawals — via bKash, Nagad, and Rocket
• Personalizing the gaming experience and improving service quality
• Identifying and resolving technical issues

3.2 Security & Fraud Prevention

• Detecting unauthorized access and fraud
• Complying with anti-money laundering (AML) policies
• Verifying age to prevent access by minors
• Monitoring unusual account activity

3.3 Communication

• Sending transaction notifications and confirmation messages
• Providing customer support
• Sending promotional information with your consent

4 Cookies & Tracking Technologies

ku918 uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help make your experience easier and better.

4.1 Types of Cookies We Use

• Essential cookies: These are necessary for maintaining login state, managing sessions, and ensuring security.
• Functional cookies: Used to remember your preferences and language settings.
• Analytical cookies: Help analyze site usage patterns to improve service quality.

You can control or disable cookies from your browser settings. Keep in mind that disabling essential cookies may cause some platform features to not work properly.

5 Data Sharing & Third Parties

ku918 never sells your personal information to third parties for commercial purposes. However, information may be shared in the following cases for operational purposes:

• Payment processing: Information necessary to complete transactions via bKash, Nagad, and Rocket is shared with the relevant mobile financial service providers.
• Technology partners: Technology service providers may access information on a limited basis to operate the platform.
• Legal obligations: Information may be disclosed to comply with court orders, regulatory authority directives, or applicable law.
• Fraud prevention: Cooperation with relevant authorities to prevent fraud and criminal activity.

6 Data Security Measures

ku918 applies industry-standard technical and organizational measures to protect your information. Our security framework includes:

6.1 Technical Safeguards

• SSL encryption — all data transfers are completed through encrypted channels
• Database-level encryption — stored sensitive data remains in an encrypted state
• Two-factor authentication
• Regular security audits and vulnerability testing
• Firewall and intrusion detection systems

6.2 Organizational Safeguards

• Access to data is restricted to authorized personnel only
• Regular data protection training for staff
• Rapid response plan in the event of a data breach

7 Data Retention Period

ku918 retains your personal information only for as long as necessary. Retention periods may vary for different types of information:

• Account information: For the full duration the account is active and for a defined period after account closure to meet regulatory obligations.
• Transaction records: Financial transaction records are retained for an extended period for audit and legal compliance purposes.
• Communication records: Customer support communications are retained for a limited period for service quality evaluation.

Once the defined period has passed, we securely delete your information or process it in a way that no individual can be identified from it.

8 Your Rights

As a ku918 user, you have certain important rights over your own information:

• Right to access: You have the right to know what information we hold about you.
• Right to correction: If any of your information is incorrect, you can request that it be corrected.
• Right to erasure: In certain circumstances you can request that your information be deleted, though this right may be limited where legal obligations apply.
• Right to restrict processing: In certain cases you can request that processing of your information be kept to a minimum.
• Right to withdraw consent: You have the right to withdraw your consent to receive marketing communications at any time.

To exercise any of these rights, please contact our support team. We will respond to your request within a reasonable time.

9 International Data Transfers

As ku918 is an international platform, your information may be processed or stored on servers located outside Bangladesh. For any such transfer, we ensure that appropriate protection of the data is maintained and that SSL encryption and approved data protection practices are followed.

10 Privacy of Minors

ku918 strictly does not provide services to anyone under the age of 21. We do not knowingly collect any personal information from minors. If it comes to our attention that a minor has opened an account or provided information, that account will be closed immediately and the related information will be deleted.

If a parent or legal guardian believes that a minor has created an account on our platform, please contact us immediately.

11 Responsible Gaming & Use of Information

ku918 places responsible gaming as its highest priority. We may use information about your gaming activity if patterns are identified that suggest problematic gaming behavior. In such cases, we may inform you about support resources and self-restriction options.

To learn more about responsible gaming, visit our Responsible Gaming page.

12 Policy Changes

ku918 reserves the right to update this privacy policy from time to time. When changes are made:

• The updated date on this page will be changed.
• For significant changes, registered users will be notified by email or via a notification on the platform.
• Continued use of the service after any changes means you are considered to have agreed to the new policy.

We recommend that you review this page regularly.

13 Contact Us

If you have any questions, concerns, or requests about this privacy policy, or if you wish to exercise any rights regarding your information, please contact our support team: